Difficult Conversations at Home and Work - How to Manage Your Hot Buttons

While it's a common expression to say, "He presses my buttons," or "She's baiting me," our hot buttons say more about us than they do the other person. Our hot buttons can trip us up in conflict because they cause us to misinterpret, close down, lash out or take a side trip down the blame road. Here's how to manage your own hot moments during difficult conversations at work and home.

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